Refund policy

The Thread Mercantile LLC has a 14-day return policy on handmade finished goods and supplies & notions, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  You will be responsible for paying for return shipping/postage. 

To start a return, you can contact me at erika@threadmercantile.com. 

If your return is accepted, I'll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact us for any return question at erika@threadmercantile.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (fabric yardage is considered a custom product therefore it cannot be returned).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I've approved your return, please contact me at erika@threadmercantile.com.